Not accommodating to our needs. - Did not anticipate or facility our needs. When you book out an entire hotelyou should be taken care of. Would not be flexible with small requests and we’re... read more making things more difficult than they needed to be. Frustrating as it’s the only hotel close to JRO.

  Very friendly hotel - Great place to stay, either before or after a climb or safari. Clean spacious rooms, good food and an incredibly friendly staff. Close to the airport and very safe.... read more Recommend rooms in the back to cut down on traffic noise.
We were able to store our luggage there between our climb and safari

  Arriving very tired after a long flight we were greeted and made to feel very welcome. The rooms are of a high standard and very clean, the grounds... read more beautifully looked after. The food was excellent and the staff couldn’t be more helpful. I highly recommend.

  Airport stop! - Great place to go when you’re waiting g for your flight!! We had a nice lunch outside / played cards ad had the best waitress - Husnah!!! She kept bringing... read more us popcorn for our card games which was so nice! It’s also beautiful in the gated gardens here and it’s great to have a room to shower sleep in !

  Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more... read more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the... Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the buss, and only 4 Hrs nap, we paid $600. I could have done that in NYC for less. Everywhere else in Tanzania people were friendly and accommodating. This was the only place where the entire staff looked like they didn't want to be there... The low point of our stay in Tanzania. They need to learn what a repeat customer is. Next time I will stay in Arusha and take the extra 30 min to drive to the airport as well spent price to avoid this awful place. More

  Highly Recommend - This hotel has excellent staff and good food. We had only a short stay of 10 hours due to a flight we had to catch but everything was exactly what... read more we needed at the end of our Safari. We were greeted with drinks and a warm washcloth. Our room was comfortable, with a nice big shower, and beautiful well maintained grounds with a pool and garden area. Highly recommend.

  Brilliant staff and great atmosphere - This place is amazing mainly because the staff are amazing. The lodges and accommodation are great and food is varied with traditional samples on the menu. But the staff and... read more home from home feel really make it special. We had such an amazing warm welcome from everyone. Thank you so much. Highly recommend. We are here now and looking forward to coming back before we finish our holiday.

  Nice property good view for Mount kilimanjaro Mount meru hotel nearby kilimanjaro International Airport high quality hotel and services nice staff workers nice meals I recommend all people from allover... read more the world to stay at this hotel.