Planet Lodges

  Worst experience ever! The Planet Lodge very rudely announced that only 3 people will be allowed in each day room, and that payment was required for 2 additional rooms. The... read more Planet Lodge staff were not very hospitable about the situation, and the clients never want to use the lodge again in the future and will not recommend that to any future groups. GEI ended up paying for extra those two rooms, but the experience left much to be desired for.
In future we will have to be very careful with booking day rooms for groups so that it is clear how many people will in fact be allowed into such day rooms.
There were no towels available. More

  Arriving very tired after a long flight we were greeted and made to feel very welcome. The rooms are of a high standard and very clean, the grounds... read more beautifully looked after. The food was excellent and the staff couldn’t be more helpful. I highly recommend.

  Good lodge for a one night stop over after arriving at the airport of Kilimanjaro. Breakfast was nice and staff was great ! They also came to pick us up,... read more which took some time as we had to wait for other people. I recommend taking a private pick up to avoid that (they also offer it for a higher price.

  Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more... read more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the... Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the buss, and only 4 Hrs nap, we paid $600. I could have done that in NYC for less. Everywhere else in Tanzania people were friendly and accommodating. This was the only place where the entire staff looked like they didn't want to be there... The low point of our stay in Tanzania. They need to learn what a repeat customer is. Next time I will stay in Arusha and take the extra 30 min to drive to the airport as well spent price to avoid this awful place. More

  Safari trp - Loved the breakfast !! The lattes and crepes were great!! Beautiful gardens! The staff are pleasant and happy!! Check-in was easy. Would recommend this hotel. Very professional staff. Clean rooms.

  The lodge was absolutely beautiful the bed was very comfortable and the staff were all absolutely lovely and very helpful. I would thoroughly recommend the lodge to anybody visiting Tanzania.... read more It is easily accessible from the airport and their airport shuttle makes it a seamless transfer.

  Excellent Stay and Great Food . Great for Airport transfer stay and also for local Sight Seeing.
Clean rooms and great amenities. Staff are very good and excellent... read more service.
will definitely recommend for stay.

  This is an amazing facility. Modern/new, great staff, spotless, wonderful pool and a great restaurant. The breakfast offers a lot of options which are all excellent. The... read more location makes it easy to get to/from JRO. The pool offers such a relaxing option. This location makes a great place to recover from your flight prior to starting your adventure in Africa or relaxing prior to starting your trip home. The grounds are like being in the Garden of Eden. Highly recommend