Planet Lodges

  I recommend! - Service was impeccable. The staff was very friendly and polite. The rooms very clean and the beds were comfortable. The food was of good quality especially the breakfast - there... read more was a good selection. I particularly enjoyed the omelette station.

  Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more... read more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the... Beware: while convenient for the airport, they are set out to squeeze the last dollars from you before you head home. I have seen German government bureaucrats with more flexibility than these guys. My wife and I stayed with our 3 kids for 6 Hrs after the end of our Safari and the flight back home leaving at midnight. We just wanted a quick shower and a a place to change. Even though we booked 2 rooms at $200+ each, they insisted they had to charges us an extra $100 for our little one since each room only accommodates 2. I tried to make them understand that we wouldn't even take the free breakfast, as we would leave at midnight, nor would we do much sleeping and the 4 beds were fine, but after initially saying they'd try for an upgrade, the manager handed me 3 pages of small print regarding their "official policies" and insisted we pay. This all occurred AFTER we were already in the rooms, otherwise I would have simply sat in the lobby. Even the tour operator called them and spoke in Swahili pleading that they be flexible, but they would not budge and inch. So between a mediocre dinner, a noisy room by the highway, a checkout that lasted 35 min to charge the CC (with a 5% surcharge), a late delivery to the airport by their shuttle that left 8 guests waiting in the buss, and only 4 Hrs nap, we paid $600. I could have done that in NYC for less. Everywhere else in Tanzania people were friendly and accommodating. This was the only place where the entire staff looked like they didn't want to be there... The low point of our stay in Tanzania. They need to learn what a repeat customer is. Next time I will stay in Arusha and take the extra 30 min to drive to the airport as well spent price to avoid this awful place. More

  Very nice place to stay near the Kilimanjaro airport - We stayed here on our last night in Tanzania, following a safari tour. The hotel is extremely nice and the service is truly top notch. The staff here... read more really aims to please and is so welcoming. They will also provide a shuttle to or from the airport at any time of day. I would definitely stay here again. Thanks to all the wonderful staff at Planet Lodge! 😊

  Great lounging location before flight home - I stayed one night here, after doing Safari and Zanzibar. I needed some downtime to lounge around before my flight home, and this hotel was perfect for it.

Within... read more 5 minutes of checking in, I signed up for a relaxing massage onsite.

I also needed help tracking down my lost luggage during a connecting flight. The staff called Swissport and the airline, and helped me track my luggage down within the same day.

I highly recommend this hotel for those who need some lounging time before (to get ready for upcoming Safari adventure) or those who need some relaxing down time before heading home.

  Warm staff and comfortable lodge - Super hospitable and warm staff. I stayed for a night in between flights and felt so welcomed. Joshua picked us up at the airport and it was a smooth ride... read more to the lodge.

The room was comfortable and the mosquito nets made us feel safe while sleeping.

Breakfast the next morning was delicious. My friend didn’t make it to breakfast and they graciously offered to make her a plate and bring it to the room.

Would happily come back here anytime.

  Planet airport HIGHLY RECOMMEND - Beautiful facility. Excellent staff very accommodating. Hotel is 15 minutes from JRO with complimentary shuttle. They greeted us with a smile and hot scented towels, juice and... read more cookies.
Complimentary breakfast was plentiful. Fruits, cheese, variety of hot foot, freshly made waffles and eggs to order.
Dinner was reasonable priced. I had lamb stew and husband had delicious potatoe leek soup. We were pleased with both.
We asked for a late check out and manager kindly extended it until our airport departure.
Price was higher than some hotels but well worth it due to convenience, Beautiful garden like settings, quiet and outstanding customer service.
Very relaxing after a long day and helpful prior to a long flight home.
Staff treated us extremely well, as if they were family members. Front desk, restaurant staff including kitchen staff and grounds keeper all welcomed us with kind smiles.

  Nice and decent - Nice amenities and maintained clean
Food was excellent
Wine was good (going from Europe has to vouch)
Staffs were friendly ( except Theresa )
Manager was good and resolved a... read more confusion from my tour operator with a friendly face and provided soution.

  Nice property good view for Mount kilimanjaro Mount meru hotel nearby kilimanjaro International Airport high quality hotel and services nice staff workers nice meals I recommend all people from allover... read more the world to stay at this hotel.